Imperfect, But A "World" Of Difference At Planet Fitness Versus Other Health Clubs

Planet Fitness

2525 Iowa Street
Lawrence, KS 66046
Phone number (785) 865-3771
Website: planetfitness.com
Prices: $$$$

If you travel as much as I do and like to stay in shape while on the road, then a gym membership with reciprocal privileges and numerous clubs across the U.S. is a convenience you cannot do without.

New on South Iowa, Planet Fitness is a breath of fresh air in Lawrence after being an abused member at The Summit and Genesis health clubs over the past three years.

They have dozens of stationary bikes, ellipticals, treadmills, stair climbers, weight machines, and other top of the list be equipment. They also have 32 TVs with 8 set channels and free Wi-Fi available, all for $10 a month. That's why I left Genesis where we were paying $80/month. 

Oh, and by the way, guests are free and you can upgrade to a Black Card, adding hydro massages, tanning (not my bag), drink discounts, and reciprocity at Planet Fitness locations nationwide for just $10/month more. The hydro massage beds (2), recliners (2), and chairs (2) are a relaxing way to finish a workout and almost as good as a real massage. The even have buckets of free chocolate and grape Tootsie Rolls ... HOOAH! The only thing missing are towels, a sauna, and shampoo in the showers, but hey, what'ya expect for $10-$20 a month?

My one primary complaint are the giant, and I mean HUGE (as The Donald would say), ceiling fans whirling over the aerobic equipment. There are two long rows of equipment divided into two groups, each with a giant fan overhead. As a matter of fact, I have been in the airflow created by a C-130 Hercules propeller with less force than these fans. Not all of us like cold air blowing on us when we are sweating profusely during rigorous exercise. Some do, but many, including me, do not. I have asthma and many of us who suffer from exercise induced asthma should not have unnecessary air blowing on us while working out. It exacerbates the condition and, in some cases, could lead to death.

I went to the front desk to inquire about a suggestion box or other portal where I could share my dismay about the fans and was referred to the Assistant Manager. Because the machines are symmetrical with basically the same number of identical machines on each side, I asked her if it would be possible to turn one fan off so people have a choice whether or not they have wind blowing on them. Made perfect sense to me and a win-win situation. Her response was: "No that's not possible. We have to turn them on during business hours.", being the wrong answer from a customer service perspective. The correct answer would have been: "That's a great idea, let me look into it and get back to you", but all I got was a bureaucratic, lazy, "that's the way it has always been done, so that's the way it's going to stay" attitude. Unacceptable.

CombatCritic Gives Planet Fitness An Initial 6 Bombs Out Of 10 With A Two Bombs Deduction For Uncomfortable Conditions And Management Complacency ... More Bombs Are Better!

Six Bombs Equates To:

Read Reviews By CombatCritic:

Yelp - Elite '14/'15/'16

Tabelog - Official Judge (Silver)

Zomato - #1 Ranked "Verified" Foodie





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Read Chris S.'s review of Planet Fitness on Yelp

Title: Lawrence, KS: Imperfect, But A "World" Of Difference At Planet Fitness Versus Other Health Clubs

Key Words: Lawrence, KS, Kansas, Iowa, World, Planet Fitness, planet, fitness, health, club, gym, CombatCritic, TravelValue, travel, value, service, review, Yelp, elliptical, weights

Translation for Civilians: G2G =  "Good To Go"

Genesis Health Clubs (Lawrence, Kansas - North/South) DID NOT DO THE RIGHT THING

I joined Genesis after a miserable, humiliating experience at The Summit, which is just a couple blocks from our home in Old East Lawrence, yet eons away in terms of values and how they treat their customers. I was hoping Genesis would be focused more on compassion, integrity, dignity, and respect, but I am starting to have my doubts.

I was lured into signing a one-year contract, an obsolete practice in the fitness industry for decades, by a young salesman who told me that my "wife can join for just $10 extra per month". Considering that my monthly payment is close to $50 per month, that information sealed the deal and I joined that day.

When I finally talked my wife into joining after years of begging, we went to sign her up ONLY TO BE TOLD BY LISA THAT IT NOW WOULD COST $20 per month ... NOT the $10 I was quoted before enrollment. Lisa, the young, female manager, did not offer to honor the price we were originally quoted, but instead offered a two-week trial membership available to the public at-large. 

I informed Lisa about the poor public perception of Genesis's practices, particularly on Yelp where I am an Elite '14 member, but she did not seem in the least bit concerned, a potentially fatal flaw for a business in a college town like Lawrence where students use Yelp (and other social media apps), making or breaking most small, local businesses.

I am considering canceling my membership due to false advertising and breach of (oral) contract, but will wait to see if my wife wants to join and if GENESIS HAS THE INTEGRITY to honor the price quoted prior to enrollment.

GENERAL COMMENTS: 

1) Even though $50 per month is the most expensive gym membership in Lawrence by far, Genesis offers fair value due to the fact that the other fitness centers in town do not compare in terms of facilities, equipment, amenities, and classes offered. The equipment, while somewhat dated and dirty, is sufficient in number to accommodate patrons without having to wait and the classes (yoga, spin, Pilates, cross fit) offered are abundant and varied enough to fit anybody's schedule.

2) With only one drinking fountain at the Lawrence - South facility, with a prostate problem at that, BRING YOUR OWN WATER ... filling your bottle in the bathroom with the smell of poop lingering in the air is disgusting! A couple of Culligan water dispensers in one of the back exercise rooms would cost $100 a month at most, increasing sanitation and hydration for customers.

3) The men's locker layout in the Lawrence - South location is sub-optimal in that there are only two benches and they are situated by the entrance so that traffic to the shower and toilets must pass between the benches and lockers, a logistical nightmare for the few people lucky enough to have a seat and one of the sparse number of lockers available.

4) The Lawrence - South facility has only two showers and no sauna, steam room, or whirlpool, so exercise is all you are going to get there. The North facility has all three, but the steam room is never hot enough, the sauna is broken more times than not, and the whirlpool, beside being a little too hot, is so chlorinated that it burns the eyes and lungs.

Beside the concerns addressed above, I was pleased with my membership even though both facilities are somewhat dirty, until I found out I was lied to during the registration process. As a retired military officer, honor and integrity are paramount in my life and I do not frequent businesses which fail to practice those core values. We will see if Genesis holds the same values and whether or not they choose to DO THE RIGHT THING, honoring the price I was quoted prior to enrollment. 

UPDATE  - April, 2 2014:

Sad ... not for me, but for the shortsighted owner of Genesis- Lawrence. Not only will Lawrence South Manager Lisa NOT HONOR THE PRICE I was quoted before signing-up, she had the nerve to insinuate that I, a retired military officer, Veteran, and customer, was trying to game the system! Extremely be ad decision on her part. 

I will pay the additional $10 per month over what I was quoted before signing the contract because $10 is not going to break the bank and I do not want to go through the hassle of suing Genesis for Breach of Contract. Genesis, on the other hand, now has a very unhappy customer, one who has provided them with FREE AND MOSTLY POSITIVE check-ins, tips, and reviews up until now. As I told Lisa, I cannot in good conscience continue to support a business that neither treats customers with dignity and respect NOR DOES THE RIGHT THING ... IT IS CALLED INTEGRITY FOLKS!

CombatCritic Gives Genesis Health Clubs (Lawrence, Kansas) 2 OUT OF 10 BOMBS (based on the lack of truthfulness prior to enrollment and poor customer service) AND THAT IS GENEROUS ... BOMBS ARE GOOD!

Key Words: Genesis Health Club, health, club, Fitness, Genesis, gym, center, exercise, workout, yoga, integrity, honor, truth, lies, membership, CombatCritic, TravelValue